1. Introduction At GemPureBottle, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward returns and refund policy. This policy outlines the conditions, process, and timeframe for product returns and refunds.
2. Eligibility for Returns You may return your product if:
- It is in its original, unused condition with all packaging and accessories included.
- The return request is made within 30 days of the purchase date.
- It was received damaged, defective, or incorrect.
Items that cannot be returned include:
- Used or damaged products (unless received defective or damaged).
- Items marked as final sale or non-returnable.
- Gift cards or downloadable products.
3. Return Process To initiate a return, follow these steps:
- Contact our support team at [email protected] with your order number and reason for return.
- Our team will provide return instructions, including the return shipping address.
- Securely package the item and ship it back within 7 days of receiving return approval.
- Once received and inspected, we will notify you of the approval or rejection of your refund.
4. Refund Process
- Approved refunds will be processed within 5-10 business days to the original payment method.
- Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
- If a refund is delayed beyond 10 business days, please contact your bank or payment provider before reaching out to us.
5. Exchanges We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, contact us at [email protected].
6. Return Shipping Costs
- If the return is due to our mistake (wrong or defective item), we will cover return shipping costs.
- If returning for other reasons (e.g., change of mind), the customer is responsible for return shipping fees.
- We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
7. Damaged or Defective Products If you receive a damaged or defective product, notify us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund at no extra cost to you.
8. Cancellations Orders can be canceled within 24 hours of purchase. After this
36+period, cancellations may not be possible if the order has already been processed.
9. Contact Information For any questions or concerns regarding our Refunds & Returns Policy, please contact us:
PureGemBottel
Email: [email protected]
Address: Trista entre Carretera Central y Aleman
By purchasing from our website, you acknowledge that you have read and agree to this Refunds & Returns Policy.